Systems & Space, Inc. Online Store Systems & Space, Inc.
500 Boulder Court
Suite B
Pleasanton, CA 94566
(800) 766-7612 *225
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Shipping and Returns
  • · Most orders ship within 1-3 business days via UPS Ground Service

· ORDER CHANGE OR CANCELLATIONS: It may be necessary for you to change or cancel an order. We will gladly accommodate your request at no charge if the order has not been entered into our production system. We suggest you carefully check your orders and acknowledgements so that changes may be made as early as possible. Orders already entered and in process of manufacture are subject to 30% of value of order cancellation charge. If the item has already been manufactured per your specific order request and is either pending shipping or has already shipped, you may not cancel the order.

SPECIAL ORDER(S): Custom Made or Printed Products are non-returnable and subject to an industry standard of plus or minus of up to 20% over or under quantity ordered. Actual quantity manufactured will be invoiced upon shipping.

PRODUCT REFUSAL: In some cases, we will permit you to refuse delivery of an item. You must first have written authorization or you will be subject to full product cost and freight, including freight charges for returning the item to the point of origin where it was shipped.

CLAIMS: All claims reported must be made within 5 days of receipt and confirmed via fax or email.

REQUEST TO RETURN MERCHANDISE: Systems & Space, Inc., assumes no obligation to accept the return of any merchandise which conforms to merchandise ordered by the end-user. In the event that the merchandise does not conform, is defective, or if there are special circumstances which would reasonably require the return of merchandise, the distributor who ordered the merchandise must request authorization from the manufacturer. Return shipments will not be accepted unless accompanied by written authorization by the factory. Returns will be subject to additional charges which may include the following:

1) Transportation Cost
2) Handling Charges
3) Refurbishing Cost
4) Restocking Fees (To Be Determined but typically is 30% restocking fee)

SALES TAX: State and local taxes are included in these net prices except when the products are shipped to anywhere within the state of California. We only charge and collect applicable California Sales Tax which is NOT calculated on any quotes, proposals or preliminary invoices. Freight charges may include additional handling charges and therefore is also a taxable item in California. Buyer is responsible for any state taxes.

RE-SCHEDULING OF SHIPMENTS: Systems & Space, Inc. is NOT responsible for any additional cost that may be charged by trucking companies for delaying shipments in transit to the end-user and or for keeping the ordered merchandise in their distribution warehouse until the end-user is ready to receive the product(s). These cost if applicable are the sole responsibility of the end-user.

FREIGHT DAMAGE: Freight damage is NOT the responsibility of Systems & Space, Inc.. We will assist you and file freight claims on your behalf and re-order damaged items as needed to correct the problem. Any additional cost resulting from replacing damaged items are the sole responsibility of the end-user and will be charged either to the clients original credit card or invoiced, if the client has an approved credit status. If the client chooses to proceed with installing a damaged item until a replacement is provided, the client agrees to pay any additional cost for the return of the installers, dismantling and re-assembly.

PLEASE READ ABOUT EQUIPMENT DELIVERY: Despite everyone's best efforts, shipping damage does occasionally happen. Therefore, whoever signs for the delivery MUST inspect the packaging in the presence of the driver and MUST note any evidence or mishandling on the bill of lading. As soon as possible, the merchandise in question should be unpacked and further inspected and any damage reported to the shipping company WITHIN 5 DAYS OF DELIVERY. Failure to do so will likely void the right to file a claim and recover the cost of replacement. The seller will be glad to assist in every way we can but this part of it is YOUR responsibility.

IMPORTANT - YOUR RESPONSIBILITY WHEN RECEIVING FREIGHT: Carefully examine all packages and note any indication of damage or shortage on the delivery receipt before signing to accept delivery. Ask delivery driver to sign also. If the driver won’t sign your annotated delivery receipt, refuse the shipment. Signing for a shipment without notation of damage or shortage makes it extremely difficult to settle a freight claim successfully. If damage is discovered after delivery is accepted, keep all packing material in the same condition in which it was received. Contact the carrier immediately and request an inspection of damaged goods. Failure to immediately report concealed damages will result in the carrier denying the claim. Reporting damage to the carrier and requesting an inspection are the responsibility of the recipient; however, Systems & Space, Inc. will assist you in submitting the claim. We are not responsible for the cost of repairing or replacing freight damaged merchandise. When Damaged Freight is received, record damage information on delivery receipt before signing, and ask delivery driver to sign the annotated receipt. Retain the documents to submit with the freight claim. Refuse the shipment if driver will not sign to acknowledge the damages. Do not unpack damaged merchandise. Keep all packing material intact and contact the carrier freight claims department to request an inspection of damage. Carriers are bound to respond to request for inspection within 48 hours of your call. Call us at 925-426-1955 if you need assistance with the freight claim. After inspection read the inspector’s report before signing. Unless you are certain that damage can be repaired to your complete satisfaction, be sure the report requests replacement of goods. If you do not agree with the inspector’s conclusions, do not sign the report. Retain damaged merchandise and all packaging/cartons until written authorization to discard is received from the carrier. Do not return damaged merchandise unless authorized by the seller after the carrier has accepted responsibility for cost of freight and repair.

ACCESS TO JOB SITES UNDER CONSTRUCTION - If sellers deliveries are delayed due to clients construction delays of place of business or due to inadequate delivery access to a job site under construction, the buyer agrees to pay any re-scheduling charges assessed by the carrier including storage and re-delivery charges.

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